Privacy Policy

Effective Date: September 29, 2026

Florida Plumbing and Leak Detection Services, LLC (“Florida Plumbing and Leak Detection,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting service, contacting our team, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We May Collect

When you interact with our website or contact our company, we may collect information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Service address or property location

  • Information about your plumbing, sewer, water line, water heater, or leak detection needs

  • Details submitted through contact forms, estimate requests, or service request forms

  • Communications you send to us by phone, email, text message, or through our website

We may also automatically collect limited technical information when you visit our website, such as browser type, device type, IP address, referring pages, pages viewed, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Respond to questions and service inquiries

  • Schedule plumbing or leak detection services

  • Provide estimates or information about requested services

  • Communicate with customers regarding appointments and service requests

  • Follow up after an inquiry or completed service

  • Provide customer support

  • Improve our website, services, and customer experience

  • Maintain business and service records

  • Send service-related communications

  • Send promotional or marketing communications when permitted by applicable law and when appropriate consent has been provided

  • Protect our website and business against fraud, misuse, or unauthorized activity

  • Comply with applicable legal or regulatory requirements

We only use personal information for legitimate business purposes related to operating Florida Plumbing and Leak Detection Services, LLC and serving our customers.

3. Text Messages and SMS Communications

If you provide your mobile phone number and consent to receive text messages from Florida Plumbing and Leak Detection Services, LLC, we may use that number to communicate with you regarding service requests, appointments, estimates, customer support, and other communications for which you have provided consent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that are necessary to deliver the messaging service and are not permitted to use the information for their own marketing purposes.

Consent to receive text messages is not a condition of purchasing our services.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance or contact us directly.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to help the website function properly, understand how visitors interact with the site, improve website performance, and evaluate our marketing efforts.

These technologies may collect information such as:

  • Browser and device information

  • General geographic location based on IP address

  • Pages visited

  • Time spent on the website

  • Referral source

  • Website interactions

You can control or disable certain cookies through your browser settings. Disabling cookies may affect how some portions of the website function.

5. Analytics and Advertising Services

We may use third-party website analytics, advertising, or measurement services to understand website traffic, evaluate advertising performance, and improve our marketing.

These providers may collect certain technical or usage information through cookies and similar technologies according to their own privacy practices.

We do not sell your personal information to third parties in exchange for money.

6. How We Share Information

We do not sell, rent, or trade your personal information for unrelated third-party marketing purposes.

We may share limited information with trusted service providers when reasonably necessary to operate our business, website, communications, scheduling, advertising, analytics, or customer service systems.

These providers are expected to use the information only to perform services on our behalf and subject to applicable confidentiality and privacy requirements.

We may also disclose information when reasonably necessary to:

  • Comply with applicable laws or legal processes

  • Respond to lawful requests from government authorities

  • Protect our legal rights or property

  • Protect the safety of our customers, employees, or others

  • Investigate suspected fraud or misuse of our website or services

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure technologies, including SSL encryption where applicable, to help protect information transmitted through the website.

However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

8. Payment Information

Our website does not directly request or store credit card information unless clearly indicated as part of a secure payment process.

If electronic payment services are made available through a third-party payment provider, payment information may be processed directly by that provider according to its own privacy and security policies.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, respond to customer requests, fulfill legal or contractual obligations, resolve disputes, and protect our legitimate business interests.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

You may contact us to request that we:

  • Provide information about personal information we maintain about you

  • Correct inaccurate personal information

  • Delete certain personal information, where applicable

  • Update your communication preferences

  • Stop sending marketing emails or text messages

We may need to verify your identity before processing certain privacy-related requests.

To unsubscribe from marketing emails, you may use the unsubscribe option included in the communication when available.

To stop receiving text messages, reply STOP.

11. Third-Party Websites

Our website may contain links to websites, social media platforms, or services operated by third parties.

Florida Plumbing and Leak Detection Services, LLC is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Children's Privacy

Our website and plumbing services are intended for a general adult audience and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been provided to us, we will take reasonable steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website features, technology, or applicable legal requirements.

When changes are made, the revised Privacy Policy will be posted on this page and the “Effective Date” above may be updated.

We encourage visitors to review this page periodically for the most current information about our privacy practices.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:

Florida Plumbing and Leak Detection Services, LLC

Phone: (813) 725-4922
Email: floridaplumbingandleakdetect@gmail.com
Address: 2212 S. Chickasaw Trail, Unit 172, Orlando, FL 32825

By using this website, you acknowledge that you have reviewed this Privacy Policy.